Free Shipping On Orders Over $59
Our Commitment
SEEKNEW values the trust of every tea enthusiast. We meticulously control every step from tea garden to your cup, ensuring all teas meet traditional craftsmanship and quality standards. For the following specific circumstances, we provide tailored after-sales support.
Covered Circumstances
• As tea is a specialty food product, we cannot accept returns without valid reasons due to food safety regulation
• We only accept requests for:
- Products damaged during shipping
- Missing or incorrect items in your order
- Visible quality issues (requires specific evidence)
After-Sales Process
- Contact customer service within 48 hours of delivery
- Prepare the following materials:
- Order number and detailed issue description
- Complete unboxing video (from package exterior to all product details)
- Clear photos/videos of any problem areas
Resolution Standards
• Upon verification, we will within 7-10 business day
- Arrange replacement/reshipment (priority handling)
- Or process refund through original payment method
• For verified quality issues, we cover all shipping costs
Special Exchange Conditions
Exchanges are available when:
• Products are unopened, undamaged, and packaging remains intact
• Exchanges due to personal taste preference:
- Limited to items of equal or higher value
- Customer bears round-trip shipping and packaging costs
Order Cancellations
• Unshipped orders can be cancelled anytime by contacting customer service
• Orders already in transit cannot be cancelled
Contact Us
After-sales specialist: support@seeknewtech.com
(Response within 24 hours during business days)