Privacy Policy

Last Updated: 20 December 2024

At SEEKNEW, we cherish the trust you place in us through your engagement with our tea culture and products. Protecting your personal information is an integral part of our commitment to integrity and respect, values deeply rooted in the tradition of tea. This Privacy Policy explains how we collect, use, and safeguard your data when you visit https://seeknewtech.com (“our Site”).

1. Information We Collect

Personal Information
When you place an order, create an account, or contact us, we may collect:

• Contact Information: Name, email address, phone number
• Account Information: Username and password
• Transaction Details: Billing and shipping address, payment information
• Communications: Records of your correspondence with us

Non-Personal Information
We automatically gather:

• Technical Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent, referral URLs
• Cookies & Tracking: Data collected via cookies and similar technologies to enhance site functionality

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your tea orders, including payment and delivery
• Manage your account and provide customer support
• Communicate with you about orders, products, and promotions (with your consent)
• Improve our website functionality and user experience
• Comply with legal obligations and prevent fraud

3. Information Sharing

We do not sell or trade your personal information. We may share data with:

• Service Providers: Payment processors, shipping carriers, and IT service providers essential to our operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate security measures to protect your personal data, including encryption and secure payment processing. While we strive to protect your information, no electronic transmission is entirely secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

• Access and update your account information through your profile on our Site
• Opt out of marketing communications by following unsubscribe instructions or contacting us
• Manage cookie preferences through your browser settings
• Request deletion of your personal data, subject to legal obligations

6. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can control cookie settings through your browser, though disabling them may affect site functionality.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce agreements.

8. International Visitors

Our Site is hosted and managed in accordance with applicable laws. By using our Site, you acknowledge that your data may be processed in jurisdictions outside your residence.

9. Policy Updates

We may update this Privacy Policy periodically. The “Last Updated” date at the top will reflect changes. Continued use of our Site after updates constitutes acceptance of the revised policy.

10. Contact Us

For questions about this Privacy Policy or your personal data, please contact us:

• Email: support@seeknewtech.com
• WhatsApp: +86 18824399984